Terms & Conditions

Class Procedures

  • To reserve a spot in our classes, use our app or our online scheduling system to reserve & pay in advance. 

  • We are committed to providing the best possible training experience, but please understand that trainers and classes may be subject to change. We will always give you notice of any class cancellations.

Billing 

  • To streamline your experience with us, it is a policy that all active accounts have a valid credit or debit card on file for bookings and payments.

  • Subject to certain conditions, all sales are final.

Cancellation 

  • We understand that plans can change, but we kindly request 18-hour notice for any cancellations of classes. For private session we request a 24-hour notice for any cancellation. Please make changes before the cancellation window so you will not incur any charges. If not, you are subject to cancellation late charges or loss of class dependent on your package.

  • A no-show or late cancellation for the class will result in the loss of (1) class credit for Essential Members, Starter Members, Class Package Holders, and Single Drop-ins. For Accelerate Members, there is a $25 cancellation fee for no-shows or late cancellations.

  • Any unused classes cannot be carried over to the next month.

Membership

  • A member’s privileges and benefits are personal to this member. Membership of the gym cannot be transferred or shared.

  • Upon request, members are allowed to pause their membership one time within a 12-month period for a minimum of 30 days. This request must be made 30 days in advance. 

  • Membership upgrade/downgrade is as follows: To switch tier level of membership please email our team at itrain@willspace.com. This must be done 30 days before the billing cycle. 

  • This gym membership may be canceled by providing written notice to Willspace 30 days before the next billing period. 

  • If a membership is canceled, a $100 re-activation fee will apply.

  • Willspace reserves the right to cancel membership, at any time, without refund if a member’s actions do not follow Willspace policies.

Safety Precautions 

  • We prioritize safety above all else. Our expert trainers offer personalized corrective instruction during sessions to ensure proper form and keep clients safe.

  • Willspace clients attest that they are entirely able to participate in an exercise regimen of their design or choosing without undue risk.

  • To enhance safety and security, we have video surveillance in our facilities.

Marketing

  • Please be aware that our staff may film you during your workout for fitness progress, marketing, and social media purposes.

Legal 

This gym membership contract shall be considered binding up the Member and Willspace and shall be upheld and enforced in accordance with the laws of New York. 

In the event that membership is active (not canceled) and dues aren't paid in full, legal action will be the next recourse. 

Any legal proceedings related to this gym membership contract shall take place in courts located in New York City, NY. 

New York Law

YOU MAY CANCEL YOUR PURCHASE OF WILLSPACE SESSIONS WITHOUT ANY PENALTY OR FURTHER OBLIGATION WITHIN THREE (3) BUSINESS DAYS FROM THE DATE OF FIRST PURCHASE (auto-renewals are subject to the 30-day notice policy). Your notice of cancellation must be in writing, signed by you, and mailed by registered or certified United States mail to:
Willspace 254 W10th St, NY, NY 10014.

You will receive a refund within 15 business days of receipt of your notice of cancellation.

You may also cancel your purchase of Willspace sessions for any of the following reasons: (1) If upon a doctor’s order, you cannot physically receive the services because of significant physical disability for a period in excess of six months; (2) If you die, your estate shall be relieved of any further obligation for payment under the contract not then due and owing; (3) If you move your residence more than 25 miles from any health club operated by seller; or (4) If the services cease to be offered as stated in the contract. All moneys paid pursuant to such contract canceled for the reasons contained in this subdivision shall be refunded within 15 days of receipt of such notice of cancellation; provided however that the seller may retain the expenses incurred and the portion of the total price representing the services used or completed, and further provided that the seller may demand the reasonable cost of goods and services which the buyer has consumed or wishes to retain after cancellation of the contract. In no instance shall the seller demand more than the full contract price from the buyer. If the buyer has executed any credit or loan agreement to pay for all or part of health club services, any such negotiable instrument executed by the buyer shall also be returned within 15 days.  New York State law requires certain health clubs to have a bond or other form of financial security to protect members in the event the club closes. Willspace has posted the financial security required by law.